Identity Access Gateway Let’s talk

Digital solution portfolio

One account.
Multiple applications.

A concept for central sign-in, user account administration and controlled access to multiple business applications or portals.

Single sign-on flow Structured onboarding Access control PL / EN support Less repetitive admin work
See how it works Review the pilot scope
One account central access point
APortal
BApplication
CPanel
DService

This material shows an anonymised solution concept. It does not include client data or production information.

01 / Business challenge

Each additional portal increases the operational cost of access handling.

When accounts are created separately in several systems, a basic sign-in journey turns into a distributed task for the user, support team and administrator.

User

  • 01Needs to remember multiple usernames and passwords
  • 02Recovers access through different support paths
  • 03Faces a different sign-in process each time

Organisation

  • 4Grants and removes access manually
  • 5Handles recurring support requests
  • 6Has limited visibility into current permissions

The issue is not the password itself. The issue is the lack of one structured access governance workflow.

02 / Who it is for

One service can improve the experience of three groups at once.

The concept aligns business needs, user-support operations and the expectations of end users without exposing them to integration complexity.

01

Digital service owner

Needs one sign-in standard for a growing set of portals and business applications.

Consistency
02

Support and administration

Need a faster way to create accounts, reset access and review user status.

Control
03

End user

Expects one account, a clear sign-in path and predictable access recovery.

Simplicity

03 / Workflow

One path from sign-in to access management.

The user sees a simple journey. The organisation gains one shared point for account handling and access control across connected services.

  1. 01

    Sign in once

    The user relies on one account and one recognisable sign-in process.

  2. 02

    Verify identity

    The gateway verifies identity and passes the right access context to the target application.

  3. 03

    Reach connected services

    Integrated applications use the same access gateway instead of separate logins.

  4. 04

    Manage accounts

    Administrators can review accounts, statuses and baseline roles in one place.

  5. 05

    Maintain one profile

    The user keeps one profile and one structured access recovery process.

04 / Solution scope

Capabilities defined by the tasks they simplify.

The core of the concept focuses on day-to-day account and permission handling. Integrations stay in the background while the workflow remains understandable for business stakeholders.

Entry point

Central sign-in

One sign-in path for several applications may reduce duplicate accounts and inconsistent login screens.

User management

Accounts and user profiles

Core profile data, account status and preferred language are maintained in one place.

Continuity

Password reset and access recovery

Users follow one predictable recovery process instead of searching for help in each portal.

Oversight

Administrator workspace

Support teams can search for accounts, change status and manage baseline roles or permissions.

Scalability

Connecting additional applications

A shared gateway can support further services that need a common sign-in and user-role model.

Accessibility

PL / EN support

User-facing messages and flows can be adapted to the selected working language.

05 / Before and after

The change is not about adding yet another panel.

Value appears when several disconnected access tasks are replaced with one consistent operating model.

Before

Fragmented access points

  • Separate accounts across multiple applications
  • Different password reset paths
  • Repeated requests sent to support
  • Unstructured onboarding and offboarding
  • No single view of the user account

After

One structured access model

  • One account for connected services
  • Shared access recovery process
  • Less repetitive administration work
  • More controlled granting and removing of access
  • A more consistent user profile and sign-in experience

06 / What the user sees

Straightforward screens for the most common tasks.

These mockups show the intended operating flow, not real client data or a final production interface.

My account
01
User profile

User 01

active account

LanguageEnglish
Access2 services
PasswordChange
Available servicesAB
02 / Profile and access
Administrator workspace

Users

+ Add account
Search for a user...
UserRoleStatus
01Account 01UserActive
02Account 02AdministratorActive
03Account 03UserPaused
03 / Account operations

The mockups use neutral labels only and are intended to explain the workflow.

08 / Minimal pilot

A narrow scope that still validates the whole operating model.

The pilot should confirm the user journey, account handling process and readiness to connect additional applications later.

Scope of the first stage

  1. 01
    One primary application

    A concrete use case with the full sign-in and access path.

  2. 02
    Central account

    One user profile, account status and preferred language.

  3. 03
    Password reset

    A structured recovery process without manual support-side changes.

  4. 04
    Administrator workspace

    Account handling plus baseline roles and permission management.

  5. 05
    Readiness for expansion

    A model that can later support additional services and user groups.

09 / Possible extensions

After the pilot, the model can grow with the organisation.

Further elements should match actual risk, scale and governance needs instead of introducing the full scope too early.

Now

Shared foundation

Central accounts, sign-in, password reset, roles and administration.

Next

More connected services

Additional portals, access rules and a more structured onboarding/offboarding cycle.

In a more mature model

Stronger governance

MFA, permission review, audit trail visibility, directory integration and security logs.

SSO for additional portals MFA Permission reviews Corporate directory Access rules Consent panel User lifecycle workflow Security logs

Identity Access Gateway

Do your users still need to create separate accounts and recover access in multiple portals or applications?

A practical first step can be one application and one governed workflow that may later support broader access management.

Discuss the pilot Contact: [ADD EMAIL ADDRESS OR PHONE NUMBER]